Frequently Asked Question

Welcome to FitMattress Support. Have questions? We’re here to help! Our knowledge base and FAQs below should have most of the answers you need. But, feel free to reach out anytime. 

How are your mattresses delivered?

Fit Mattresses are delivered by a white glove delivery service. The white glove delivery service includes a 2-person team who will deliver your mattress, foundation, and furniture and set it up in the room of your choice.

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How can I order your products?

Through our website, by phone and visiting our showroom.

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Do you charge taxes?

Taxes are charged on sales to New Jersey locations.

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Does someone need to be home for delivery?

Yes. For the mattress

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How do I track my order?

Once you place your order, our products will be shipped from their respective facilities within 2 business days. Once the produce ships, tracking information and/or a delivery notice will be sent to you.

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What foundation works best?

Choosing the right surface that supports a mattress can affect the way it feels. Our mattresses are designed to deliver their signature feel sitting on a firm, flat and sturdy surface. We’ve designed an easy-to-assemble foundation guaranteed to support your Mattress. Our Foundation carries on the beautiful design found in our mattresses and pillows, creating a striking set. If our foundation isn’t an option, here are some other great options

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How do I customize my mattress at fitmattressfactory.com?

At fitmattrefactory.com, the customer can choose the following type of mattress: Tight Top, Euro-Top, Pillow Top and One-sided or Two-sided. The customer can choose the comfort level of the mattress: Extra Firm, Luxury Firm, Pillow Top and Plush Pillow Top. Also, you have a choice of cool memory foam, custom foam, latex, and pocket coils. In addition, the customer can choose between our selection of colors and design.

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What is fit mattress factory’s return policy?

We want you to be completely satisfied. If your order is delivered damaged or defective, please contact us immediately and we will arrange for a replacement at no additional cost. At Fit Mattress Factory, we customize our mattresses to fit your personal sleeping requirements. We therefore, do not accept returns for custom-made mattresses. For related items, please contact the manufacturer to discuss any issues. Overstock Mattresses – Since these are

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What size bedding products do you sell?

Our mattresses are made to accommodate a variety of US standard sizes: Twin. 39” x 75” Twin XL. 39” x 80” Full. 54” x 75” Queen. 60” x 80” King. 76” x 80” California King 72” x 84’

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Where do you ship?

At this time Fit Mattress ships its products in the northeast United States. The Northeastern states include Maine, New Hampshire, Vermont, Massachusetts, Connecticut, Rhode Island, New York, New Jersey, Pennsylvania, Delaware & Maryland.

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